• As per Government of India regulations, foreign nationals must present a valid passport and a valid travel visa at the time of check-in.
• Indian guests must present one of the following valid photo ID proofs:
  • Passport
  • Driving Licence
  • Voter ID Card
  • Aadhaar Card
• PAN Card is NOT accepted as valid identity proof.
• The hotel reserves the right of admission.
• Accommodation may be denied to guests residing in the same city.
• Admission may also be denied if incorrect or misleading information (such as incorrect city details) is provided during reservation.

• Once a booking is confirmed, changes or cancellations are generally not permitted.
• In case of any unavoidable changes initiated by the hotel, guests will be informed at the earliest possible time.
• The hotel reserves the right to:
  • Correct errors in booking details
  • Make non-significant changes without liability
• Occasionally, unintentional errors (pricing, availability, descriptions) may be published. Guests are requested to contact the hotel directly for clarification or assistance.

• Any eligible refund will be processed only to the original mode of payment (credit/debit card, bank account, Airpay gateway, or other payment method used).
• Refunds may take up to 14 working days from the date of cancellation email.
• The hotel shall not be liable for any loss, damage, injury, illness, or death, arising from:
  • Acts of God
  • War, riots, fire, floods, storms, earthquakes
  • Government orders, strikes, lockouts
  • Any unforeseeable circumstances beyond the hotel’s control
• The hotel shall not be considered in breach of this agreement if unable to provide services due to such circumstances.

Legitimate Reservations

• Guests agree to make reservations only for legitimate personal use.
• Reservations must not be made for:
  • Resale
  • False, speculative, or fraudulent purposes
  • Third-party redistribution
• As per local social norms, unmarried Indian couples are not permitted.
  • If this is the intent, guests are requested not to book.
  • Any such booking made online will be cancelled upon arrival without refund.

Insurance

• Guests are strongly advised to carry adequate travel insurance, including coverage for:
  • Cancellations
  • Medical emergencies
  • Accidents or illness during the stay

Passport & Identity Compliance

• Guests are responsible for carrying all required travel documents and valid ID proofs at check-in.

• This agreement shall be governed by the substantive laws of the Republic of India.

All disputes shall be subject to Mysore jurisdiction only.

• Any external website links provided do not imply endorsement.
• The hotel is not responsible for temporary website unavailability due to technical issues beyond its control.

• Hotel Grand Central, Mysore respects your right to privacy.
• Personal information such as name, date of birth, address, contact details, and payment information shall be:
  • Kept confidential
  • Used only for legitimate business purposes
  • Disclosed only if required by law
• For privacy concerns, contact:
  • 📧 hotelgrandserenemys@gmail.com
  • 📧 booking@hotelgrandserene.com
  • 📞 +91 99002 69926

• Rasam (Veg) restaurant is accessed through the hotel lobby.
• To ensure the comfort and privacy of staying guests:
  • Local resident families are requested to make a prior booking
  • ID proof may be requested for restaurant access

• Guests are requested to maintain silence in lobby areas, corridors, and staircases, especially during night hours.
• Please respect traveling families and children staying at the property.

• Parking space is limited and reserved primarily for tourists staying at the hotel.